ANZ
Banking & Services
From Flagship to Kiosks: Evolving ANZ’s Customer Banking Environments
Greater Group has partnered with ANZ to reshape the physical branch experience across Australia. From the flagship Westfield Parramatta branch to modular Alpha formats and mobile kiosks, the collaboration demonstrates how adaptable design, digital integration and human connection redefine modern banking environments
Reframing The Role Of The Branch
Over several years, ANZ engaged greater group to evolve its retail network into flexible, customer-first environments. The objective was to create a unified design language adaptable across large flagships, compact regional branches and temporary kiosks — balancing warmth, operational efficiency and digital capability within a cohesive national framework.
Modular And Customer-Centred Design
We developed a modular retail banking system adaptable by footprint and function. Westfield Parramatta introduced integrated Home Loans and branch services within welcoming consultation zones, while Figtree Grove applied the same DNA in a compact Alpha format. Portable kiosks extended full-service banking into fast-deployment environments.
Consistent, Human-Centred Banking
More than 29 ANZ locations have been delivered across multiple programmes. From flagship environments that balance professionalism with warmth, to compact branches optimised for operational efficiency, and mobile kiosks extending reach and accessibility — each format contributes to a cohesive, experience-led network that reflects the evolving future of banking.
