ANZ Parramatta 4
ANZ Parramatta 12
ANZ Parramatta 9
ANZ Parramatta 8

ANZ

Australia

From Flagship to Kiosks: Evolving ANZ’s Customer Banking Environments

greater group has partnered with ANZ to reshape the physical branch experience across Australia. From the flagship Westfield Parramatta branch to modular Alpha formats and mobile kiosks, the collaboration demonstrates how adaptable design, digital integration and human connection redefine modern banking environments

IndustryBanking and Services
Project ExecutionAustralia
Project ScopeDesign, Procurement & Build
Modern Bank Interior Design | Greater Group
ANZ Caneland Central 2
ANZ Parramatta 13
ANZ Figtree GoLive Photo 5
01 - Project Brief

Reframing The Role Of The Branch

Over several years, ANZ engaged greater group to evolve its retail network into flexible, customer-first environments. The objective was to create a unified design language adaptable across large flagships, compact regional branches and temporary kiosks — balancing warmth, operational efficiency and digital capability within a cohesive national framework.

Modern Bank Interior Design | Greater Group
02 - Our Approach

Modular And Customer-Centred Design

We developed a modular retail banking system adaptable by footprint and function. Westfield Parramatta introduced integrated Home Loans and branch services within welcoming consultation zones, while Figtree Grove applied the same DNA in a compact Alpha format. Portable kiosks extended full-service banking into fast-deployment environments.

Modern Bank Interior Design | Greater Group
03 - Project Outcome

Consistent, Human-Centred Banking

More than 29 ANZ locations have been delivered across multiple programmes. From flagship environments that balance professionalism with warmth, to compact branches optimised for operational efficiency, and mobile kiosks extending reach and accessibility — each format contributes to a cohesive, experience-led network that reflects the evolving future of banking.

ANZ - Pop Up Kiosk

Engineering The Portable Branch

Prototyped at The Lab, ANZ’s first portable pop-up branch was engineered for overnight installation and rapid redeployment. Achieving over 80% of full-branch interactions at a fraction of the footprint and cost, the kiosk redefines agility, precision production and temporary banking performance.